Frequently asked questions

Looking for more information?

Why does a substation constantly alarm on the enunciator panel?

The audio wires are reversed, causing continuous alarms. Check and correct the wiring to resolve the issue.

System has power connected but is not working?

Ensure the power slide switch is turned on. For EX500, use SW1; for CB901EX power card (PCB1016), use SW2.

What is the wiring when replacing an old station with a new station?

The wiring for AA916, AA903C, or AA917 is as follows: RJ45 Terminal – audio wire (a) to 5, audio wire (b) to 4, power (+) to 3, power (gnd) to 6.

How do I change the time on the DAD104 or the DS16?

Refer to the user guide available on the Ring Communications website for detailed instructions.

Does Ring Communications offer training?

Yes, we offer free training at our Long Island facility. Contact Mike at 631.585.7464 or email us to schedule a session.

How can I get technical support for my system?

Contact our support team via phone or email for assistance with any technical issues. Our experts are ready to help you troubleshoot and resolve problems efficiently.

Get in Touch for Tailored Solutions

Contact us to discover how our innovative communication and security systems can suit your needs. Our team is here to help you find the perfect custom solution or reliable standard system. Reach out now for more information or to request a quote.